About Us

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We're so sorry that you're not 100% thrilled with your purchase.  We hope you'll give us the chance to make things right.  If you are unhappy with your purchase for any reason, we’ll be happy to return or exchange the item within 30 days of purchase for a full refund, an exchange, or store credit.

To make a return:

• Items must be unopened/unused
• Items must still be in their original packaging
  

Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:

• Custom orders unless there is an error caused on our end (e.g. name misspelled, item does not match approved proof, ect.)

Items that are damaged in transit may be eligible for replacement or refund pending proper documentation of damage.

To return a product, please send us an at returns@followtherabbitgifts.com that includes your order number, item being returned, and reason for return/refund/exchange.  If your return is approved, we will email you a return shipping label.  Please use the original shipping package if possible. We will send a confirmation email once we have received your returned item(s) and notify you when a refund or replacement has been issued.

For customer support or additional questions, you can contact us at returns@followtherabbitgifts.com.