Curious Questions, Clearly Answered
Questions about handcrafted items, custom orders, shipping, care, or curious little details? Start here. We’ve gathered the answers most shoppers need before placing an order, requesting something custom, or reaching out for help.
Can’t find what you’re looking for? Send us a note and we’ll point you in the right direction.
Ordering & Turnaround Time
Standard shipping within the continental U.S. typically takes 2–5 business days after your order ships. Please note that this does not include processing or production time for made-to-order items. Holidays and extreme weather can cause delays in shipping times.
We have both!
Some items are ready to ship, and others are made to order. Made-to-order items will be noted in the product description.
If an item is in stock, it is ready to ship after normal processing time. An item that is out of stock but available on backorder will be indicated on the product page. You may still place an order, but additional time will be needed before it ships.
Made-to-order and backordered items typically take 5–10 business days before shipping. You’ll receive an email notification once your order ships.
Made-to-order items typically take 5-10 business days to create. If an item has a longer lead time, it will be indicated on the product page.
Rush orders must be request by email prior to purchase. If your request is approved, you will be emailed on invoice for the cost of the item, expedited shipping cost, and a rush order fee of $25.00 plus any applicable tax. Expedited shipping cost will be calculated by the item purchased (oversized, heavy, regular, ect.) plus the requested arrival time (overnight, next day air, ect.). The invoice must be paid in full before the rush order will be put into production.
Ready-to-ship items may be canceled within 24 hours of purchase and a full refund issued.
Once an order has been marked as shipped, it can no longer be changed or canceled. It may be returned for a refund or store credit if it meets the Return Eligibility Requirements as listed in our Returns & Exchanges policy.
Once Custom Orders enter production, they can no longer be canceled or refunded.
Customization
Many items can be customized with different colors when noted in the product description. Available options may vary by item, material, and current supply availability.
If you have a specific color palette in mind, please contact us before placing your order so we can confirm whether your request is possible.
Yes, personalization may be available on select items, including invitations, thank you cards, labels, party décor, apparel, decals, magnets, and other customizable products.
Please double-check all names, dates, spelling, punctuation, and wording before submitting your order. Personalized details will be created exactly as provided unless a proof or revision process applies.
To help us understand your request, please include as many helpful details as possible, such as:
●Product type or product link
●Preferred colors
●Quantity needed
●Names, dates, or wording
●Event date, if applicable
●Size or material preferences
●Inspiration photos, if available
●Any deadline or special instructions
The more complete your request is, the easier it is for us to give you an accurate quote and timeline.
We can use inspiration photos to understand your style, colors, theme, or general direction, but we do not directly copy another maker’s work, copyrighted artwork, licensed characters, brand logos, or protected designs.
If you send inspiration, we’ll use it as a starting point to create something original that fits your request while respecting other artists and intellectual property rights.
For custom designs that include wording, layout, personalization, or printed design elements, a proof may be provided before production begins. This is especially important for invitations, thank you cards, signs, labels, decals, apparel, and party décor.
Once a proof and quote are approved, payment must be made in full before the item enters production. After that point, no refunds will be given.
For handmade items like crochet or jewelry, a digital proof may not always be available, but we may confirm key details such as colors, size, personalization, and design direction before starting.
Handcrafted Product Details
Not exactly. Each handmade item may have slight variations in color placement, texture, shape, pattern alignment, resin details, yarn tension, bead placement, or other small features.
These differences are part of the handmade process and make each piece unique. The overall design, style, and quality will remain consistent with the product listing.
Yes. Colors may appear slightly different in person due to screen settings, device displays, lighting, photography, and material differences.
We do our best to photograph items as accurately as possible, but exact color matching cannot be guaranteed.
Materials may vary by item and will be listed in the product description whenever possible. Many crochet items are made with soft acrylic yarn and filled with polyester fiber filling.
For baby and child-friendly crochet items, we avoid small plastic safety eyes when possible and may use embroidered details instead. Always check the individual product description for the exact materials used.
Crochet baby items are made with care and child-friendly use in mind when listed as baby items. For plush toys intended for small children, embroidered eyes are preferred because they reduce choking hazards compared with plastic safety eyes.
That said, handmade items should always be used with appropriate supervision. Please inspect items regularly and discontinue use if any part becomes loose, damaged, or worn.
For blankets, follow safe sleep guidance and do not place loose blankets or soft items in an infant’s sleep space.
Care instructions vary by product type, so always follow the care details listed on the product page or included with your order.
General guidance:
Crochet items: Spot clean when possible or gently hand wash if needed. Lay flat to dry. Do not bleach.
Resin jewelry: Keep away from harsh chemicals, perfumes, prolonged direct sunlight, and extreme heat. Wipe gently with a soft cloth.
Beaded jewelry: Avoid water, lotions, perfumes, and rough handling. Store separately to prevent tangling or scratches.
Graphic tees and fabric items: Wash inside out with cold water and mild detergent. Tumble dry low or hang dry. Do not iron directly over the design.
Vinyl decals: Apply to a clean, dry, smooth surface. Avoid scrubbing over the design.
Shipping & Delivery
Shipping costs are calculated at checkout based on the items in your order, package weight, delivery address, and available shipping method.
At this time, we do not offer local pickup or local delivery. Orders are shipped using the available shipping options shown at checkout.
Once an order has shipped, delivery timing is handled by the shipping carrier. If your package appears delayed, please check the tracking information first for the most recent updates.
If the tracking has not updated for several business days or the package appears lost, contact us with your order number and tracking information. We’ll help you review the next steps, but carrier delays are outside our direct control.
Please contact us as soon as possible with your order number and clear photos of the damaged item, packaging, and shipping label.
Damage reports should be submitted within 5 days of delivery so we can review the issue and determine the next step. Do not discard the item or packaging until the issue has been resolved, as photos or packaging may be needed for a carrier claim.
Each order can only be shipped to one address. If you need items sent to multiple addresses, please place a separate order for each shipping destination.
Returns, Exchanges & Problems
We accept returns or exchanges on eligible ready-to-ship items only if they are unused, in their original condition, and returned within 30 days of delivery.
Custom, personalized, made-to-order, digital, final sale, or damaged-through-customer-use items are not eligible for return or exchange.
Shipping costs are non-refundable unless the return is due to our error.
No. Custom, personalized, and made-to-order items are created specifically for you and cannot be returned or exchanged unless there is an error on our part or the item arrives damaged.
Please review all details carefully before approving a proof or placing your order.
Please contact us as soon as possible with your order number and photos of the item received, the packaging, and the packing slip if included.
If we sent the wrong item, we will review the issue and help make it right.
Order issues, including damaged items, incorrect items, or missing items, must be reported within 5 calendar days of delivery.
Stationery / Party Décor Questions
At this time, we offer printed items only.
Yes, wording changes may be available on invitations, thank you cards, RSVP cards, labels, and similar stationery items.
Please provide your wording exactly as you would like it to appear, including names, dates, times, addresses, punctuation, and capitalization. If a proof is provided, please review it carefully before approval.
Yes, we can often coordinate designs with a party theme, color palette, or general style direction. Please include your preferred colors, event type, theme details, and any inspiration photos when submitting your request.
Exact color matching cannot be guaranteed, especially between screens, printed materials, fabrics, vinyl, resin, or other materials.
For custom printed designs, one (1) revision is included before final approval. Additional revisions may be requested for $5.00 each, payable at the time of request.
A proof will be provided for approval before printing when the item includes custom wording, layout, or personalization. Please review all spelling, names, dates, colors, and details carefully. Once the design is approved and sent to print or production, changes may not be possible and refunds will not be given.
No. Printed colors may vary from what you see on your screen due to monitor settings, phone displays, lighting, printer settings, paper type, ink, and material differences.
We do our best to create accurate, attractive designs, but exact color matching is not guaranteed.
Apparel, Decals & Personalized Goods
Please review the size chart included in the product listing before ordering. The best way to choose a size is to compare the measurements in the chart to a shirt you already own and like the fit of.
Because sizing can vary by brand, style, and fabric, we cannot guarantee fit based only on your usual size.
Some shirt designs may be available in different shirt colors. Available colors can vary by shirt style, size, supplier availability, and the design itself.
If alternate colors are offered, they will be shown in the product options. If you have a specific color in mind that is not listed, please contact us before placing your order so we can confirm whether it is available.
Please note that design colors may look slightly different depending on the shirt color selected, and exact color matching is not guaranteed.
Most vinyl decals are removable, but they are not usually reusable. Removal ease depends on the surface, how long the decal has been applied, temperature, and the type of vinyl used.
Removing a decal may leave adhesive residue or affect delicate surfaces, painted walls, paper, unfinished wood, or surfaces with weak finishes.
Vinyl decals work best on clean, dry, smooth surfaces such as glass, metal, mirrors, laptops, tumblers, sealed plastic, and smooth painted surfaces.
They may not stick well to textured walls, rough wood, fabric, rubber, dusty surfaces, oily surfaces, or surfaces with peeling paint.
Some decals may be suitable for outdoor use depending on the vinyl used. If a decal is outdoor-rated, it will be noted in the product description.
Outdoor durability can vary based on weather, sun exposure, surface type, and application conditions.
Magnets are not automatically weatherproof. Indoor magnets and decorative magnets should be kept dry unless the product description specifically says they are outdoor-rated or weather-resistant.
If you plan to use a magnet outdoors or on a vehicle, check the product description first or contact us before ordering. Weather, moisture, sunlight, heat, and road conditions may affect durability.